ABOUT OUR REFUND & RETURNS POLICIES

 Our return policies vary depending on the type of item you'd like to return. For more details about our policies, go to About Our Returns Policies.

Return Instruction:

Receiver Name: Yu XiaoLong
Address: No. 23, Dushucun, Baqiao District, Xi'an City, Shaanxi Province, China,710061 
Phone number: 86-18049241591
 
The instruction: Pls pack it tight enough for appling the option of 

Value of contents can not exceed $400.00
USPS-Produced Box: 8-5/8" x 5-3/8" x 1-5/8"
Maximum weight 4 pounds.
(Pls check the pic below).
Shipping Instruction

and you can also calculate the shipping cost here: http://ircalc.usps.com/Default.aspx?country=10063&m=6&p=1.20&o=0&dpb=0&mdt=2015/10/07%2008:00&dvi=20

Declare it as a led light unit at 20$.  Please send us the tracking number once it is returned.

REFUND POLICIES

JETLASERS offer a full refund (deducting the for most items within 7 days of receipt of shipment. You can use this page to learn about our refund policies. Most items sold on JETLASERS.ORG follow our general returns policies, but some products have different policies or requirements associated with them.

Requirements for Refund

  • Items must be in new condition
  • Items must be returned with all original packaging and accessories
  • Items must be returned with the original serial number
  • Refund Policy

    • Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
    • Once your return is received and inspected by JETLASERS (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
    • For wire transfer payments, you might receive the refund from our business PAYPAL account. EVEN IF we dont accept payment from Paypal, we can issue refund from Paypal for efficiency.

How Refunds Are Issued

Most refunds are issued based on the payment method used at the time of purchase. 

 

If you want to use your refund without waiting for your return to process, you can select the instant refund option, if it's available. Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance, depending on the instant refund type you selected. You will still need to return your items within 30 days.

Payment MethodRefund MethodRefund Time (After Return Is Received)
Credit Card Instant Refund to Credit Card Returns are processed within 3 business days of receiving your return. We'll send you an email confirmation when your refund has been issued.
Paypal Instant Refund to Paypal Returns are processed within 3 business days of receiving your return. We'll send you an email confirmation when your refund has been issued.
Western Union / Bank transfer Refund to Bank or via Paypal  Returns are processed within 3 business days of receiving your return. We'll send you an email confirmation when your refund has been issued.
Note: Your refund request will be processed instantly. However, it may take up to 7 business days for it to display on your credit card statement.

Returns Policies

For returns of most items within 15 days of receipt of shipment, we will cover the shipping fee. Be sure you've described the defect, damage, or error and include that in the returned package. If the original packaging is still available, return the item in that packaging. To help avoid problems with the pickup, remove any previously used shipping labels that are still on the box.

REPLACEMENT & EXCHANGE POLICIES

You can exchange an item through JETLASERS.

To exchange an item:

  1. Go to the JETLASERS  and contact our online customer service.
  2. Find the order you want to return, and then click Return an item from this order.

Tip: If you don't see the order you're looking for, select another option from the See more menu, and then click Go.

  1. Select the item you want to exchange, and then select a reason from the Reason for return menu. An exchange order, with the same shipping speed that was used on your original item, will be created. You can use the return label provided to you to send your original item back. You'll need to return the original item within 30 days to avoid being charged for both the original and exchange items.

Note: If you're exchanging for a different item and the new item costs more, we'll charge you for the difference in price. We'll refund you the difference if the new item costs less.